FAQ
At Protective Sunwear, we aim to provide you with all the information you need for a smooth and enjoyable shopping experience. Below are answers to some of the most frequently asked questions. If you have additional inquiries, feel free to contact us at contact@protectivesunwear.com.
We accept the following payment methods:
Credit Cards: Visa, Mastercard, American Express, Diners Club International, JCB
Unfortunately, we do not accept PayPal or other alternative payment methods at this time.
Our standard shipping takes between 10-25 business days depending on your location. Please note that processing time is separate and takes 1-3 business days. International shipping times may vary due to customs clearance and other factors.
Yes, we provide international shipping to select countries. Shipping fees and delivery times vary depending on the destination. If you are unsure whether we ship to your country, you can verify this at checkout.
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order on our website.
You may return items within 30 days of purchase. Please ensure that the item is in its original condition, with all tags attached, and has not been used. To initiate a return, contact our customer support at contact@protectivesunwear.com. Return shipping costs are the responsibility of the customer.
Once we receive and inspect your returned item, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your package’s progress via the shipping carrier’s website.
If you have any further questions that are not addressed here, please contact us at contact@protectivesunwear.com. We are happy to assist you with any concerns or inquiries.