Refund and Returns Policy

At Protective Sunwear, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below for details on how to return items and request a refund.

1. Eligibility for Returns

• Items can be returned within 30 days of receipt.
• To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, with all tags and original packaging intact.
• Certain items, such as custom or final sale items, may not be eligible for return. Please review the product description at the time of purchase for any specific return restrictions.

2. Return Process

• To initiate a return, please contact our customer service team at contact@protectivesunwear.com with your order number and the reason for the return.
• After your return request is approved, we will provide you with instructions on how to return the item.
• Please note that we do not offer direct exchanges. If you require a different size or color, kindly return the original product for a refund and place a new order on our website.

3. Refunds

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive a notification email once your refund has been issued.
• Refunds will be applied to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
• Shipping costs are non-refundable, and the cost of return shipping will be the responsibility of the customer, unless the item is defective or incorrect.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards
• Items marked as “Final Sale”
• Customized or personalized items

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@protectivesunwear.com. We will arrange for a replacement or a full refund, including shipping costs, depending on the circumstances.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been shipped. If your package is lost during transit, please contact the shipping provider to file a claim.

7. Contact Information

If you have any questions or need further assistance with your return or refund, please feel free to contact us at contact@protectivesunwear.com. Our team is here to help!